Tweed Valley Neighbourhood Watch

Top of the State


How to spot a fake email

How to spot a fake email

Watch out for fake parcel delivery scams this Christmas

Scammers are sending emails pretending to be from Australia Post or FedEx, to try and trick you into believing you have an ‘undeliverable package’. In some cases, these emails may include your name and address and include legitimate-looking company information, complete with fake logos.

The email may threaten to charge you a fee for holding your ‘undelivered item’, and will ask you to open an attachment, click a link or download a file to retrieve your parcel. If you follow these instructions, you will likely download a ransomware virus that locks your computer.

To unlock your computer, scammers demand payment in the form of bitcoins (a form of online currency) or wire transfer. Even if you pay the fee, there is no guarantee that you will be able to access your computer again.

Australia Post will never call you out of the blue to request payment or send you an email asking you to click on an attachment.

If you receive an email about an un-deliverable package, don’t open any attachments or download files – delete it straight away!

Find out more at

Soft Break and Enter - Secure your residence!
Have you heard the expression SOFT BREAK AND ENTER?

Recently, when speaking with our local Crime Prevention Officer, he explained that SOFT BREAK AND ENTER means a thief entering a home without forced entry. This comes about by household residents not securing their home correctly, leaving garage doors open, not securing the door from the garage to the house interior or otherwise leaving an entry point for criminals to enter by.

You have heard folk say, “It will not happen to me” and unfortunately it can.

This bad habit by householders means that money, handbags, vehicle keys or anything of value could be stolen, or even worse, come face to face with the person who wants to steal your property or even harm you.

You would have often heard the Police and NHW Volunteers use the expression LOCK IT OR LOSE IT. While this tends to apply to vehicle security it’s just as relevant (or more so) to your own home. This is not a slogan we take lightly and neither should householders; even when at home.

Residents, when home day or night, should secure their home. Make sure when you are in the backyard to ensure front of house is secured, that windows & doors are all locked, EVEN ON HOT DAYS. If you don’t have security screens fitted to your windows or doors then we strongly suggest inquiring into obtaining some.

It goes without saying when retiring for the night to check all entry points to make sure they are secure. We would even suggest double-checking. If you have children then also secure their bedroom windows. It has been known that intruders have gained entry to the home through a child’s bedroom window.

Now you know how important it is when we say LOCK IT OR LOSE IT. Practise good home security for your peace of mind and those in your household. Don’t let your neighbourhood become known as a soft target area

Tweed Heads Geoff Provest MP and Deputy Premier and Minister for Justice and Police Troy Grant MP

Tweed Heads Geoff Provest MP and Deputy Premier and Minister for Justice and Police Troy Grant MP

Do you have concerns for a friend or relatives well-being?? Have they not been home or in contact??

Every year more than 35,000 people are reported missing across the country – with around 12,500 in NSW. This equates to one person disappearing every 15 minutes.

National Missing Persons Week runs from 2-8 August and aims to reduce the incidence and impact of missing persons in Australia.

While the majority of people are located within a short period, there are approximately 650 long-term missing person cases in NSW. Research indicates for every person who goes missing, on average 12 people are affected in some way.

We must look out for one another and identify signs that someone isn’t coping and recognise if behaviour is out of character – help is just a phone call away.

If you have concerns for a family, friend, neighbour or colleague I urge you to follow your instincts and report to the police.

Deputy Premier and Minister for Justice and Police Troy Grant stressed there is no minimum time frame to wait before contacting NSW Police with a missing persons report.

“If you have fears for the welfare of a loved one I urge you to come forward so the NSW Police Force can assist as soon as possible,” Mr Grant said.

“I thank the NSW Police Force who work tirelessly with communities across the State following leads and supporting and reuniting families.”

Friends and family members of those missing a loved one can get support from the Families and Friends of Missing Persons Unit (FFMPU).

The unit does an incredible job supporting families and friends as they deal with the challenges of not knowing what has happened to a missing loved one.

The FFMPU is part of the Department of Justice and is the only service in Australia to provide specialist counselling and support for missing a loved one.

For more information on National Missing Persons Week go to: To find out about the Families and Friends of Missing Persons Unit go to


With more to come!

Tweed Valley Neighbourhood Watch, in conjunction with Tweed/Byron Local Area Command police, had a very successful Community Engagement Day last week on Friday 30 January, 2015 at Tweed City Shopping Centre.

We were joined by several police, VIPs (Volunteers in Policing), NHW volunteers including our executive board.

The words of our Tweed/Byron LAC Crime Prevention Officer, Senior Constable Bradley Foster, state it best:

Tweed Byron LAC would like to take this opportunity to thank the Tweed Heads volunteers in policing, members of the Tweed Valley Neighbourhood Watch group and the Tweed City Shopping Center management for assisting with the very successful community engagement day last Friday 30th January 2015.

We launched the new ATV for high visibility policing on local beaches and use during the numerous music festivals. We also offered the free installation of registration plate security tamper resistant screws, as a crimes prevention strategy for our local community.

Over 50 vehicles had tamper resistant screws fitted to their license plate and we met hundreds of great community minded residents and visitors.

Due to the great success of this event we will be holding others. Early murmouring suggests that the next event will be in 6 months or so.

We’ll keep you posted.

Important Contacts

Tweed Heads Police Station

07 5506 9499

Kingscliff Police Station

02 6674 9399

Brunswick Heads Police Station

02 6685 1277

Murwillumbah Police Station

02 6672 9499

Crime Stoppers 

1800 333 000

Police Assistance Line
Non Emergency
131 444



State Emergency Service (SES)

132 500